Official: Atlantic Canada's Number One Honda Service Department In 2020 Is Centennial Honda

Centennial Honda's service department is officially ranked as 2020's No.1 Honda service department in Atlantic Canada for customer satisfaction.

Who decided? Customers. A thousand customers.

After each visit to our service department, customers receive an email from Honda Service Canada requesting information about their recent service visit. "We at Honda would like to hear about your recent service experience," the email says, and asks customers to spend 5 to 10 minutes answering a few questions. (If you're curious, the questions are displayed below.)

Centennial Honda's rate of customer satisfaction, based on the hundreds of survey responses every quarter, is now the highest among 25 Honda stores in Atlantic Canada. 

"It's totally a team effort," says Ernie MacDonald, who’s been the fixed operations manager at Centennial Honda since early 2018. "Nobody could do this by themselves."

"Our service team includes technicians and apprentices, service advisors, warranty administrators, appointment coordinators, detailers, parts advisors, and lot managers. I'll even give the showroom team credit for helping out when they can!"

2021 marks Centennial Auto Group's 42nd year in Prince Edward Island's automotive industry. Centennial has been in the Honda business since 1999. 

"We've always been big believers in the power of Honda," says Tyler Kember, managing partner at Centennial Auto Group. "And we've always been big believers in our team. We feel we have the best people in the business."

"Thanks to all of the customers who supported us in 2020 and took the time to share their experience, there's now even more proof that Centennial Honda is the industry leader."

Now ranked No.3 among 236 Honda service departments across Canada, Centennial Honda's goal for 2021 is just what you'd expect. We're on our way to the top.

Here are the questions every Honda service customer is asked.

Overall, how satisfied were you with your most recent service experience?

• • Extremely satisfied
• • Somewhat satisfied
• • Neither satisfied nor dissatisfied
• • Somewhat dissatisfied
• • Extremely dissatisfied. 

Based on your most recent experience how likely are you to have your vehicle serviced at Centennial Honda in the future?

• • Extremely likely
• • Somewhat likely
• • Neither likely nor unlikely
• • Somewhat unlikely
• • Extremely unlikely

Based on your most recent experience how likely are you to recommend Centennial Honda to a friend/family member? 

• • Extremely likely
• • Somewhat likely
• • Neither likely nor unlikely
• • Somewhat unlikely
• • Extremely unlikely

Which of the following statements best describes your connection with Honda?

• • I love Honda, and feel strongly connected to the brand
• • I like Honda, but have a weak connection to the brand
• • I don't like Honda, and have no connection to the brand
• • None of the above